• Browse FAQ's Browse FAQ's

    Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

    Have you received my return?

    Please allow up to 10 working days for your parcel to be returned to Missguided. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.

    If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

    How do I return an item?

    If you wanna return, then make sure it's within 14 days and that...

    • the items are unworn and unwashed
    • if it's shoes, the items haven't been worn and show no signs of it
    • the items all still have the Missguided tags attached
    • there are no make up stains

    It's super easy and it's free! So long as you use one of our free options detailed on your delivery note, *excludes Channel Islands.

    Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), please mark which you would like to return using the reason codes provided.

    Step 2: Return your item(s) in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.

    Step 3: Use one of our free, trackable returns labels that has been provided within your parcel. If using your own returns method, it's payable by you so we won't reimburse the cost but we may deduct from your refund if we've incurred a returns fee from your carrier. You can print the returns address here.

    Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

    My Returns - FREE (Dublin only)

    • You can book a collection here
    • This method is free
    • You will be offered the option to select immediate pick up (Monday to Friday between 9am to 5pm within approximately 60 minutes) or choose a time slot that is convenient to you.
    • Upon confirmation of collection, you will receive an email from My-Returns.ie with a Label and a Tracking Number. Please attach the label securely to your parcel in a visible place.
    • You can track your return here

    Parcel Connect - FREE

    • You will receive a pre-printed returns label with your order
    • This method is free
    • If you have misplaced your returns label, you can print another here
    • Take your parcel to your local Parcel Connect store.You can find your nearest outlet by clicking here.
    • Obtain a certificate of postage from the store
    • You can track your return back to us here

    Parcel Motel - FREE

    • You will receive a pre-printed returns label with your order
    • This method is free
    • Take your parcel to any Parcel Motel location and follow the onscreen instructions. You can find your nearest location here.
    • Obtain a certificate of postage

    Can I exchange an item?

    We currently don’t offer exchanges to the Republic of Ireland. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

    Can I amend my order?

    We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.

    In such case you can however, return the item to us in accordance with our Returns Process.

    Why has my order been cancelled?

    Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.

    If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

    I have seen a product but it no longer seems to be in stock

    We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with.

    You can also keep an eye on the Back in Stock section on our website

    Where do you deliver to?

    To find out which countries we deliver to, please click here.

    Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.

    Do I need to sign for my delivery?

    We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request.

    Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

    Will I be charged customs and import duties?

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to Missguided.

    In the event this happens, Missguided may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

    Do you deliver to PO Box and BFPO addresses?

    We love everyone equally however we are unable to deliver to PO box and BFPO addresses.

    Can I use more than one discount code on my order?

    Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

    Do you accept student discount?

    Yes, students can receive a discount with a valid NUS Extra card or a UNiDAYS number. Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Student Discount box and click “Submit”. You can then head over to the checkout to complete your order.

    Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order. Missguided reserve the right to terminate this discount without notice.

    Why won’t my discount code work?

    Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

    Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

    Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

    Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

    Do you have any promotional codes?

    We offer new and exciting promotions on a weekly basis here at Missguided, check back soon for the latest offers, terms & conditions.

    Make sure you’re the first to know about any exclusive offers by signing up to our newsletter or following us @Missguided on Twitter, or joinging us on Facebook

    What happens if I forget to use a discount code?

    Oops we are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

    Do you have a size guide?

  • Delivery Delivery

    Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

    What are my delivery options?

    Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:

    IRELAND

    Delivery Option Cut Off Time Delivery Time Delivery Cost
    48 hour Delivery Order before 1pm (local time) to receive your order in 2 working days. In some areas your parcel may arrive within 3 – 4 working days after you place your order (working days excludes: Weekend & Bank Holidays). 2 working days FREE
    Next Day Delivery Order before 1pm (local time) to receive your order in 1 working day. Orders made after 1pm will take an additional working day (working days excludes: Weekend & Bank Holidays). 1 working day €2 or free over €60
    Dublin Only Next Day Delivery Order before Midnight Monday – Thursday for next day delivery. Orders made after Midnight will be delivered the second working day (working days excludes: Weekends, Public Holidays and Bank Holidays). If you are ordering from outside of Dublin after 1pm you will receive your items via the 48 hour delivery service. 1 working day €2 or free over €60

    Where do you deliver to?

    To find out which countries we deliver to, please click here.

    Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.

    What time can I expect my delivery?

    Deliveries can be made anytime between 7am and 9pm however our couriers do their best to deliver your parcels to fit around your lifestyle.

    Will I be charged customs and import duties?

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to Missguided.

    In the event this happens, Missguided may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

    Do I need to sign for my delivery?

    We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request.

    Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

    Do you deliver to PO Box and BFPO addresses?

    We love everyone equally however we are unable to deliver to PO box and BFPO addresses.

  • Orders Orders

    Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

    Can I amend my order?

    We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.

    In such case you can however, return the item to us in accordance with our Returns Process.

    Do I Have The Right to Cancel?

    If you are a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, perfume where the cellophane packaging has been removed, underwear or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

    To exercise the right to cancel, you must inform Missguided of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can either do this by using our pre-arranged Returns Methods (see 'HOW DO I RETURN AN ITEM') or using your own method of return and returning to:

    Ireland Returns Address

    Missguided Returns Centre,
    C/O Fastway Couriers,
    Unit 4 Crosslands Industrial Estate,
    Ballymount,
    Dublin 12

    We will refund to you the full price you paid for the item and part of the delivery charges that you paid up to an amount equivalent to our most common and cheapest delivery method available. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

    Why has my order been cancelled?

    Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order.

    If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

    Will I be charged customs and import duties?

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to Missguided.

    In the event this happens, Missguided may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

    Can I use more than one discount code on my order?

    Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

    Do you accept student discount?

    Yes, students can receive a discount with a valid NUS Extra card or a UNiDAYS number. Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Student Discount box and click “Submit”. You can then head over to the checkout to complete your order.

    Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order. Missguided reserve the right to terminate this discount without notice.

    How do I use a discount code?

    Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.

    Your discount will not be added to delivery charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

    Why won’t my discount code work?

    Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

    Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

    Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

    Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

    Why am I unable to access/order from your website?

    Oops! We’re sorry to hear you have been encountering technical problems with our website.

    We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

    What methods of payment/currency do you accept?

    We have several payment options available:

    You can pay for your order in any of the following currencies: Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euro's, Danish, Swedish & Norwegian Kroner, Hong Kong Dollars, Singapore Dollars, Swiss Francs.

    Is my payment information safe?

    You can be assured that shopping with Missguided is safe! We’re a member of “Secure by MasterCard” and “Verified by Visa”. They both provide additional security whilst shopping online. Security is very important to us at Missguided and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

    Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

    When will I be charged?

    Payment will be taken as soon as you hit the Proceed button at checkout.

  • Returns Returns

    Have you received my return?

    Please allow up to 10 working days for your parcel to be returned to Missguided. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.

    If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.

    If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

    How do I return an item?

    If you wanna return, then make sure it's within 14 days and that...

    • the items are unworn and unwashed
    • if it's shoes, the items haven't been worn and show no signs of it
    • the items all still have the Missguided tags attached
    • there are no make up stains

    It's super easy and it's free! So long as you use one of our free options detailed on your delivery note, *excludes Channel Islands.

    Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), please mark which you would like to return using the reason codes provided.

    Step 2: Return your item(s) in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.

    Step 3: Use one of our free, trackable returns labels that has been provided within your parcel. If using your own returns method, it's payable by you so we won't reimburse the cost but we may deduct from your refund if we've incurred a returns fee from your carrier. You can print the returns address here.

    Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

    My Returns - FREE (Dublin only)

    • You can book a collection here
    • This method is free
    • You will be offered the option to select immediate pick up (Monday to Friday between 9am to 5pm within approximately 60 minutes) or choose a time slot that is convenient to you.
    • Upon confirmation of collection, you will receive an email from My-Returns.ie with a Label and a Tracking Number. Please attach the label securely to your parcel in a visible place.
    • You can track your return here

    Parcel Connect - FREE

    • You will receive a pre-printed returns label with your order
    • This method is free
    • If you have misplaced your returns label, you can print another here
    • Take your parcel to your local Parcel Connect store.You can find your nearest outlet by clicking here.
    • Obtain a certificate of postage from the store
    • You can track your return back to us here

    Parcel Motel - FREE

    • You will receive a pre-printed returns label with your order
    • This method is free
    • Take your parcel to any Parcel Motel location and follow the onscreen instructions. You can find your nearest location here.
    • Obtain a certificate of postage

    Can I exchange an item?

    We currently don’t offer exchanges to the Republic of Ireland. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

    What is your returns policy?

    Should you change your mind, you can return your items to us, provided:

    • Items must be returned within 14 days of delivery.
    • Items must be unworn and unwashed.
    • Grooming products, pierced jewellery, perfume where the cellophane packaging has been removed, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
    • Shoes must be tried on indoors and must not show any signs on wear.
    • Items must have all Missguided tags attached.
    • Items must be returned at the customer’s expense.
    • You must obtain proof of postage just in case your order is lost on its way back to Missguided. Failure to do so may result in us not being able to process your return.
    • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
    • The cost of the returns must be paid by the customer.

    Do I Have The Right to Cancel?

    If you are a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, perfume where the cellophane packaging has been removed, underwear or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

    To exercise the right to cancel, you must inform Missguided of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can either do this by using our pre-arranged Returns Methods (see 'HOW DO I RETURN AN ITEM') or using your own method of return and returning to:

    Ireland Returns Address

    Missguided Returns Centre,
    C/O Fastway Couriers,
    Unit 4 Crosslands Industrial Estate,
    Ballymount,
    Dublin 12

    We will refund to you the full price you paid for the item and part of the delivery charges that you paid up to an amount equivalent to our most common and cheapest delivery method available. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

    How long after delivery can I make a return?

    You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery, perfume where the cellophane packaging has been removed, underwear or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

    We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view 'HOW DO I RETURN AN ITEM?' for more information.

  • Your Account Your Account

    How do I create an account?

    You need an account to be able to shop with Missguided. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us. You can create an account now or you can start shopping straight away and set up your account when you checkout.

    How do I reset my password?

    To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

    If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.

    If you are still experiencing issues, please contact our Customer Care Team.

    How do I change the details on my account?

    You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Address Book’. On this page you can change your personal information, password and address.

    Why can’t I sign into my account?

    Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to reset.

    If you are still experiencing issues, please contact our Customer Care Team.

    Can I close my account?

    You can close your account by contacting our Customer Care Team with the following information:

    • Your full name
    • Your registered email address
    • Your billing address
    • Your date of birth

    Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Care Team.

    How do I subscribe/unsubscribe from the newsletter?

    If you want to keep up to date with the hottest trends, latest promotions and everything Missguided make sure to sign up to our newsletter! You can do this by clicking ‘Sign Up’ in the top left hand corner of our website. Pop your email address in and press ‘GO’.

    To unsubscribe to the newsletter, you can do this two ways:

    • Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.
    • Log into your Missguided account and click Newsletter Subscriptions and select Unsubscribe.
  • Contact Us Contact Us

    Hey! i've got a question, how do i get in touch?

    It's easy to get in touch with us. For an instant response, just hit the "chat" icon at the bottom right corner of your screen.
    If chat isn't available, hit the icon to send us an email and we'll get back to you shortly.
    Alternatively, you can direct message us on Twitter, or private message us on Facebook.

    Don't forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.

    Approximate Response Times:
    Chat - Instant
    Email - 4 hours
    Twitter DM / Facebook message - 1 hour

    I would love to work for you, how do I find out about job vacancies?

    We’re growing at a quick pace and are always looking out for talented people to join our team. Please view our LinkedIn page for the latest vacancies at Missguided HQ and how to apply.

    I am a blogger and would love to collaborate with Missguided

    We’re always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog to blogger@missguided.com.

    Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you.

    I love Missguided and was wondering whether you allowed wholesale?

    If you’re interested in finding out more about Wholesale opportunities with Missguided, email us at: wholesale.enquires@missguided.com

    EU RETURNS ADDRESS:
    Missguided Returns
    22 Central Park Estate,
    Mosley Road,
    Manchester,
    M17 1PG
    United Kingdom
    IRELAND RETURNS ADDRESS:
    Missguided Returns Centre,
    C/O Fastway Couriers,
    Unit 4 Crosslands Industrial Estate,
    Ballymount,
    Dublin 12
    MISSGUIDED HQ
    Missguided Ltd,
    75 Trafford Wharf Rd,
    Trafford Park,
    Manchester
    M17 1ES